User Privacy Policy
Every effort is made to ensure our privacy policy is understandable about what is collected, how it’s used, and with whom it might be shared, so the language is straightforward and avoids technical jargon whenever possible.
Grid Clarity (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This User Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our SaaS platform and IoT sensors (the “Services”).
1. Information We Collect
We collect information about you from various sources, including:
• Information You Provide: When you create an account, contact us, or use our Services, you may provide information such as your name, email address, contact information, payment information, and other details.
• IoT Sensor Data: Our IoT sensors collect data about the environment in which they are placed, such as power, temperature, humidity, motion, and other sensor readings. This data may be associated with your account if you are using the sensor in connection with our Services.
• Usage Data: We collect information about how you use our Services, such as the features you use, the pages you visit, and the time and date of your interactions.
• Device Information: We collect information about the devices you use to access our Services, such as your IP address, browser type, operating system, and device identifiers.
• Location Data: With your consent, we may collect information about your location through your device or the IoT sensor.
2. How We Use Your Information
We use your information for various purposes, including:
• Providing and Improving Services: To operate and maintain our Services, personalize your experience, and develop new features.
• Communication: To send you updates, notifications, and respond to your inquiries.
• Marketing: With your consent, to send you promotional emails about new products, special offers, or other information that may be of interest to you.
• Analytics and Research: To analyze usage patterns, improve our Services, and conduct research.
• Legal Compliance: To comply with applicable laws and regulations.
3. How We Share Your Information
We may share your information with:
• Service Providers: We may share your information with third-party service providers who assist us in providing our Services, such as payment processors, data storage providers, and customer support platforms.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Aggregated and Anonymized Data: We may share aggregated or anonymized information about the environment around the IoT sensor that does not identify you or your power network individually with third parties for various purposes.
4. Your Privacy Choices
You have the following choices regarding your information:
• Access and Correction: You can access and update your account information by logging into your account.
• Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the email.
• Cookies: You can manage your cookie preferences through your browser settings.
• Location Data: You can control the collection of location data through your device settings for accessing Services.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments.
6. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
7. International Data Transfers
If we transfer your information to countries outside your jurisdiction, we will ensure that such transfers are compliant with applicable data protection laws.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website or notify you through other communication channels.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
10. Revision Date – 19 December 2024